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How can we help?

Getting started

What is P2P trading?

You buy or sell crypto directly with another person at a price you both accept. FiatPoint runs the marketplace and holds the crypto in escrow during the trade.

What do I need to start?

An account, a verified identity and a payment account in your own name.

How do I choose a good trader?

Look at completion rate, number of trades, how long they've been active and recent feedback. New traders aren't necessarily bad, but start with small amounts.

Orders and payment

How long do I have to pay?

Each offer shows its payment window, usually 15 to 45 minutes. If it runs out before you mark the order as paid, the order cancels automatically.

I paid but the seller hasn't released

Message the seller in the order first, as banks can be slow. If the time limit passes without an answer, open a dispute from the order page.

Can I pay from someone else's account?

No. The account name must match your verified name. Third-party payments are refused to protect against stolen funds.

Can I exchange crypto for cash?

Some traders offer cash in person where local law allows it. Meet in a public place, count the money, then release.

Disputes

What happens in a dispute?

The escrow stays locked and a moderator joins the order. Both sides submit evidence, such as bank statements, and the moderator decides who receives the crypto.

What evidence should I send?

A full bank statement or a recording of your banking app is stronger than a screenshot. Include the date, amount, sender and receiver.

Account and fees

What are the fees?

Taking an offer has no platform fee. Ad makers pay 0.10%, or less at merchant levels. Your bank may charge its own fees. These rates are examples in this theme.

Why do you need my ID?

Verification deters fraud, keeps payment names honest, and meets anti-money-laundering requirements.

Is there a referral program?

Yes. You earn part of the fees paid by traders you refer. See the business page.

Talk to support

Available 24/7. For a problem with an order, have your order number ready.

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